rates & faq

Yes — Heather offers a free consultation so you can get a feel for whether you're a good fit before committing to a session. You can book directly through the online calendar.

Many extended health plans cover sessions with a Registered Clinical Counsellor (RCC) or Canadian Certified Counsellor (CCC). Coverage varies by provider and plan, so we recommend contacting your insurance provider to confirm that RCC/CCC services are covered. After each session you will receive a detailed receipt that you can submit to your provider for reimbursement.

No — MSP does not cover counselling services provided by Registered Clinical Counsellors. These services are typically paid out-of-pocket or through extended health benefits.

Yes. Services are offered in-person in downtown Victoria, BC, or remotely via secure video. Heather can provide services within British Columbia and across Canada in unregulated provinces and territories — Manitoba, Saskatchewan, Yukon, Northwest Territories, Nunavut, and Newfoundland & Labrador.

We require a minimum of 48 hours notice for all cancellations. Cancellations can be made through the booking website using the link in your confirmation email.

For cancellations between 48 and 24 hours before your appointment, you will be charged a partial fee should we be unable to fill your space with waitlisted clients. If you cancel within 24 hours you must contact your practitioner directly, and you will be charged the full fee, invoiced to the email on file. If you have a credit card on file, it will be billed accordingly.

Booking is done through Heather's secure online calendar on Jane App — book here. If you have questions first, email info@gritandgrowththerapeutics.com.

Heather works with individuals (age 15+), youth, families, and caregivers. Areas of focus include trauma, grief & loss, attachment, neurodiversity, family & relationship concerns, sexual health, LGBTQ2+ support, stress, anxiety, and depression. 🌈 🏳️‍⚧️ Queer and Trans Allied Counselling.